Refund policy

7-Day Check & Replace Policy*

At Regalam, your satisfaction matters. Please read our policy before placing an order.

*1. Eligibility for Returns*
You can request a return/replacement within 7 days of receiving your order if:
- The item is damaged, defective, or broken
- You received the wrong product
- The parcel was opened in front of the rider and found to be incorrect

*2. Items Not Eligible for Return*
- Used, opened, or installed products 
- Perfumes/fragrances if seal is broken for hygiene reasons
- Car parts that have been fitted or scratched
- Orders refused at delivery without checking

*3. How to Start a Return*
WhatsApp us at 03393139595 within 7 days with:
1. Order number
2. Unboxing video showing the issue 
3. Photos of the product + packaging

_Important: Unboxing video is mandatory for all COD orders. Claims without video will not be accepted._

*4. Refunds*
Once we receive and inspect the returned item:
- *COD Orders*: Refund via bank transfer or mobile wallet within 5-7 working days. COD fee Rs. 350 is non-refundable.
- *Paid Orders*: Refund to original payment method within 5-7 working days.

*5. Return Shipping*
If the error is ours, we cover return shipping. If you changed your mind, return shipping will be deducted from refund.

*6. Car Parts & Automobiles Specific*
For car accessories/parts: Please confirm compatibility with your vehicle before ordering. Electrical parts are tested before dispatch and cannot be returned once fitted.

*7. Contact*
For returns: WhatsApp 03393139595
Email: support @regalam.co@gmail.com